Problems and Solutions to Canvas Email Issues

April 18, 2018 – Recently, members of the Santa Fe College community have been encountering a warning at the top of the emails they would normally receive from the Canvas system. The warning is not appearing as the result of any changes made by Canvas, ITS, or any other department on campus, and they do not appear to be malicious in nature. The problem does not appear to be widespread or consistent, and it is currently unknown why these messages are being flagged as “phishing” by Microsoft. However, as with any email you receive, we recommend that you proceed with caution just to be safe.

In order to ensure that Canvas emails arrive in your inbox, you can add notifications@instructure.com to your Safe Senders list. Here are the instructions:

Outlook

  1. Right-click on the email
  2. On the menu that appears, move the mouse pointer down to “Junk” and select “Junk E-mail Options…” in the sub-menu
  3. In the window that pops-up, click on the Safe Senders tab
  4. Click the “Add…” button
  5. In the window that pops-up, enter notifications@instructure.com
  6. Click the “Ok” button to enter that email address into the list of Safe Senders
  7. Click the “Ok” button to close the “Junk E-mail Options” window

Office 365/webmail

  1. Click on the gear icon at the top of the page (to the left of your name) to access the Settings menu
  2. Under the “Your app settings” section, click on “Mail”
  3. Under the “Accounts” section on the left side of the page, click on “Block or allow”
  4. In the text box under the “Safe Senders and Recipients” section, enter notifications@instructure.com
  5. Press the Enter key on your keyboard to add that email address to the list of Safe Senders
  6. Click the “Save” icon/button at the top of that section
  7. Exit the Settings section of your email account (you can do so by clicking on the image of the arrow pointing left with a circle around it at the top-left section of the page next to the word “Options”)

If you would like to know more about how to identify phishing emails, please visit the following web address sfcollege.edu/its/faq/how-to-identify-a-phishing-email.